Wednesday, October 5, 2011

3 Questions to Get Feedback You Need

- Harvard Business Review Blog Article by Thomas J. Delong

Excerpt from the Article:

No leader improves without feedback. But getting people to be honest about your performance isn't always easy. Give your team a way to supply you with the candid information you need to change by asking them these three questions:
  • What should I stop doing? Ask which behaviors stand in your way of success.
  • What should I keep doing? Inquire about what you do right, and should continue to do.
  • What should I start doing? Once you've stopped unproductive behaviors, you'll have more time and energy for new behaviors.
The author calls this feedback mechanism "SKS", a process whereby we would ask others what we should stop (S), keep (K), and start (S) doing.

Click here to read the complete article.

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